鈥滄姇璇変俊鈥濊嫳璇啓浣渓etter of complaint銆?/p>
璇婚煶锛歔ˈletərəv kəmˈpleɪnt]
琛ㄨ揪鎰忔€濓細涓€灏佹姇璇変俊锛涙姇璇変俊锛涜禐鎵俊锛涙姇璇変俊鐨勫啓娉曪紱涓炬姤淇°€?/p>
璇嶆€э細閫氬父鍦ㄥ彞涓綔鍚嶈瘝锛屼綔涓轰富璇垨瀹捐銆?/p>
鍥哄畾鎼厤锛歐riting A Letter Of Complaint鎶辨€ㄤ功淇″啓浣?鎶曡瘔淇″啓鏂规硶銆?/p>
渚嬪彞
1銆丼heexpressedherdisgustattheprogrammebywritingaletterofcomplaint.
濂瑰啓浜嗗皝鎶曡瘔淇★紝琛ㄧず瀵硅繖涓妭鐩殑鍙嶆劅銆?/p>
2銆両've draftedavery strongletterofcomplaint; do youthink Ishouldtone itdowna bit?
鎴戣捣鑽変簡涓€灏佹帾璇嶅己鐑堢殑鎶曡瘔淇★紱浣犵湅鏄惁瑕佸彛姘旂紦鍜屼竴鐐癸紵
3銆丄ccording tothecomplaintletter,hotelmaybehavetheriskoflostcustomers.
鏍规嵁鎶曡瘔淇★紝閰掑簵涔熻鏈夊け鍘诲鎴风殑椋庨櫓銆?/p>
鑻辫鎶曡瘔淇★紝鐩镐俊澶栬锤鍛樹篃璁镐細浠庡鎴烽偅杈规敹鍒板憿?涓嬮潰鏄垜缁欏ぇ瀹舵暣鐞嗙殑鎶曡瘔淇¤嫳鏂囪寖鏂囷紝渚涘ぇ瀹跺弬闃?
鎶曡瘔淇¤嫳鏂囪寖鏂?1
Dear Sir or Madam,
I am writing to make a complaint against your bad delivery service.
I鈥檓 afraid that the enclosed CD player doesn鈥檛 work.It is the third one I鈥檝e got to return this month.
Other than the three I鈥檝e had to return recently,I鈥檝e always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.
I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.
Sincerely,
Wang Hua
鎶曡瘔淇¤嫳鏂囪寖鏂?2
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Yours sincerely,
Zhang Wei
鎶曡瘔淇¤嫳鏂囪寖鏂?3
Dear Sir:
With reference to our order No銆?W98锛?the 120 puter sets supplies to the above order were delivered the day before yesterday锛?but we regret that 20 sets were badly damaged銆?/p>
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question銆?We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing銆?/p>
We shall be glad if you will replace all 20 sets as soon as possible銆?Meanwhile锛?we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation銆?/p>
Yours sincerely锛?/p>
Li Ming
鎶曡瘔淇¤嫳鏂囪寖鏂?4
Dear Sir锛?/p>
I am happy that the refrigerator we ordered last week has arrived on time銆?But it is a great pity that we find there is something wrong with the refrigeration facilities銆?/p>
After we used it for several days銆?we found that food stored in the refrigerating partment turned bad quickly銆?When we finally decided to take the temperature in it锛?we were surprised to find it was around 15鈩冿紝 far from the standard temperture range from 0鈩?to 9鈩冦€?/p>
This problem has affected our normal life銆?Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration銆?/p>
Yours faithfully锛?/p>
Li Ming
鎶曡瘔淇¤嫳鏂囪寖鏂?5
Dear Mr銆?Chang:
On September 10锛?our order for 280 women's cotton sweaters was duly received锛?but we regret to say that 40 cotton sweaters in white color were seriously soiled銆?/p>
We had the case investigated immediately锛?and the result shows the damage was due to improper packing锛?for which the suppliers are definitely responsible銆?/p>
Needless to say锛?we have suffered a great loss from this锛?as we cannot sell the sweaters in this condition to our customers銆?We ask you to conduct investigation at your end and reply to us銆?/p>
Sincerely yours锛?/p>
Li Ming
鐪嬭繃鎶曡瘔淇¤嫳鏂囪寖鏂囩殑浜鸿繕鐪嬩簡锛?/p>
1.澶у鑻辫鎶曡瘔淇¤寖鏂?/p>
2.鍟嗗姟鑻辫鎶曡瘔淇¤寖鏂?/p>
3.鎶曡瘔淇¤寖鏂囬珮涓嫳璇綔鏂?/p>
4.楂樹腑鑻辫浣滄枃鎶曡瘔淇¤寖鏂?/p>
5. BEC鑻辫鍐欎綔鎶€宸?鎶曡瘔淇$殑鍐欎綔妯℃澘鑼冩枃
鍟嗗姟鑻辫淇″嚱鏄浗闄呭晢鍔℃椿鍔ㄧ殑閲嶈浜ゆ祦鎵嬫,鑰屽晢鍔¤嫳璇姇璇変俊鍙堟槸鍏朵腑涓嶅彲鎴栫己鐨勪竴绉嶇被鍨嬨€備互涓嬫槸鎴戞暣鐞嗙殑涓€浜涙姇璇変俊妯℃澘锛屽笇鏈涘鑻辫瀛︿範鑰呮湁甯姪銆?/p>
鎶曡瘔淇?/p>
(1)寮€澶达細鑷垜浠嬬粛锛屼氦浠f姇璇夊唴瀹癸紝琛ㄦ槑鏈俊鐨勭洰鐨勫拰瑕佹眰銆?/p>
(2)姝f枃锛氳鏄庢儏鍐碉紝璁叉竻鍒╁锛屽垎鏋愬埄寮娿€傚憡璇夊鏂逛綘鍥犳鍙楀埌鐨勪激瀹虫垨涓嶄究锛屾彁鍑鸿В鍐抽棶棰樼殑寤鸿锛岃〃鏄庡笇鏈涘浣曞鐞嗐€?/p>
(3)缁撳熬锛氳〃杈惧笇鏈涢棶棰樺緱鍒拌繀閫熸伆褰撹В鍐崇殑寮虹儓鎰挎湜锛屽笇鏈涘敖蹇緱鍒版弧鎰忕殑绛斿銆?/p>
鎶曡瘔淇$粡鍏稿彞鍨嬪綊绾?/p>
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.鎴戝笇鏈涜兘灏藉揩鏀跺埌閫€娆俱€?/p>
(7)I am writing to make a complaint about…
(8)If it is not properly settled锛孖 would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years锛宐ut now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
鎶曡瘔淇$殑缁撴瀯
(1)寮€澶达細鑷垜浠嬬粛锛屼氦浠f姇璇夊唴瀹癸紝琛ㄦ槑鏈俊鐨勭洰鐨勫拰瑕佹眰銆?/p>
(2)姝f枃锛氳鏄庢儏鍐碉紝璁叉竻鍒╁锛屽垎鏋愬埄寮娿€傚憡璇夊鏂逛綘鍥犳鍙楀埌鐨勪激瀹虫垨涓嶄究锛屾彁鍑鸿В鍐抽棶棰樼殑寤鸿锛岃〃鏄庡笇鏈涘浣曞鐞嗐€?/p>
(3)缁撳熬锛氳〃杈惧笇鏈涢棶棰樺緱鍒拌繀閫熸伆褰撹В鍐崇殑寮虹儓鎰挎湜锛屽笇鏈涘敖蹇緱鍒版弧鎰忕殑绛斿銆?/p>
浜?鎶曡瘔淇$粡鍏稿彞鍨嬪綊绾?/p>
(1)It is a great pity that we find there is something wrong with…浠や汉闈炲父閬楁喚鐨勬槸鎴戜滑鍙戠幇……鏈夐棶棰樸€?/p>
(2)Would you please let me know whether or not you can…as soon as possible?浣犱滑鏄惁鍙互鍛婄煡鎴戣兘涓嶈兘灏藉揩……
(3)I hope that my problem will get your kind consideration銆傛垜甯屾湜鎮ㄨ兘鑰冭檻涓€涓嬫垜鐨勯棶棰樸€?/p>
(4)I am sure there are technical or manmade errors involved.鎴戠‘淇″嚭鐜颁簡鎶€鏈垨浜轰负鐨勯敊璇€?/p>
(5)l hope you can make an investigation into this matter as soon as possible.鎴戝笇鏈涗綘浠兘灏藉揩璋冩煡姝や簨銆?/p>
(6)I hope I can get my refund as soon as possible.鎴戝笇鏈涜兘灏藉揩鏀跺埌閫€娆俱€?/p>
(7)I am writing to make a complaint about…鎴戝啓淇℃槸涓轰簡鎶曡瘔……
(8)If it is not properly settled锛孖 would ask you to give my money back, or I would complain to the concerned authorities.濡傛灉姝や簨涓嶈兘濡ュ杽瑙e喅锛屾垜灏嗚姹傞€€杩樻敮浠樻椤癸紝鎴栬€呭悜鏈夊叧閮ㄩ棬鎶曡瘔銆?/p>
(9)One annoying aspect of your service is…浣犱滑鐨勬湇鍔¢」鐩腑涓€涓护浜轰笉婊$殑鍦版柟鏄?hellip;…
(10)I have been pleased with your services for years锛宐ut now I feel very disappointed.澶氬勾鏉ユ垜涓€鐩村緢婊℃剰浣犱滑鐨勬湇鍔★紝浣嗙幇鍦ㄦ垜闈炲父澶辨湜銆?/p>
(11)I would like to draw your attention to the problem/fault…鎴戞兂璁╂偍鐭ラ亾杩欎釜闂/閿欒……
(12)I am writing to inform you that I find…unsatisfactory.鎴戝啓淇℃槸涓轰簡鍛婅瘔浣狅紝鎴戝彂鐜?hellip;…浠や汉闈炲父涓嶆弧鎰忋€?/p>
(13)I wish to express my dissatisfaction/disappointment about…鎴戞兂琛ㄨ揪鎴戝……鐨勪笉婊?澶辨湜銆?/p>
(14)It would be highly appreciated if you could…濡傛灉浣犺兘……鎴戝皢涓囧垎鎰熻阿銆?/p>
(15)I trust you will take my complaints seriously and…鎴戠浉淇′綘浼氳鐪熷寰呮垜鐨勬姇璇夛紝骞朵笖……
涓?鎶曡瘔淇″弬鑰冭寖鏂囷細
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
涓嬮潰鏄垜鏁寸悊鐨勮嫳璇姇璇変俊鑼冩枃锛屽笇鏈涘澶у鏈夊府鍔┿€?/p>
鑻辫鎶曡瘔淇¤寖鏂囦箣涓€
Dear Mr. Chang锛?/p>
On September 10锛宱ur order for 280 women's cotton sweaters was duly received锛宐ut we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately锛宎nd the result shows the damage was due to improper packing锛宖or which the suppliers are definitely responsible.
Needless to say锛寃e have suffered a great loss from this锛宎s we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours锛?/p>
Li Ming
鑻辫鎶曡瘔淇¤寖鏂囦簩
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.
Yours sincerely,
Zhang Wei
鑻辫鎶曡瘔淇¤寖鏂囦箣涓?/p>
Dear Sir锛?/p>
With reference to our order No. W98锛宼he 120 computer sets supplies to the above order were delivered the day before yesterday锛宐ut we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile锛寃e have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely锛?/p>
Li Ming
鑻辫鎶曡瘔淇¤寖鏂囦箣鍥?/p>
[Directions]锛歋uppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement锛孌o not sign your own name at the end of your letter锛寀sing Li Ming instead.
Dear Sir锛?/p>
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it锛?we were surprised to find it was around 15鈩冿紝far from the standard temperture range from 0鈩?to 9鈩冦€?/p>
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration.
Yours faithfully锛?/p>
Li Ming